At bfoz.shop, customer satisfaction is our highest priority. Whether you have questions about your order, need help choosing a product, or want to explore a business opportunity, we’re always happy to hear from you. Our team is committed to providing prompt, professional, and personalized support.
We aim to make your shopping experience simple, secure, and satisfying — and that starts with open communication.
Email Support
The fastest way to reach our team is by email. We respond to most inquiries within 24 to 48 business hours.
- General Inquiries:
contact@bfoz.shop - Order & Shipping Questions:
Please include your order number in the subject line for faster assistance. - Return Requests:
If you wish to return a product, include photos of the item (if damaged or incorrect), and provide your order number and reason for return. - Business or Partnership Inquiries:
Use the subject line “Business Inquiry” or “Partnership Proposal” for a faster response from our management team.
Business Hours
Our team operates from Monday to Saturday.
- Support Hours: 9:00 AM – 6:00 PM
- Closed on Sundays and major holidays
We still receive emails on off days and will respond in the order they are received once business resumes.
Common Issues & Self-Service Tips
Before reaching out, you may find quick solutions to common issues here:
- Where is my order?
You will receive a tracking number via email once your order is shipped. If you haven’t received it, check your spam folder or email us. - How do I return an item?
Visit our [Refund Policy] page or email us to begin the return process. Returns must be requested within the allowed return window. - Received the wrong or damaged item?
Email us with a photo of the item, your order number, and a short explanation. We’ll review and get it sorted quickly. - Need to cancel or change an order?
Orders can only be modified or canceled within 12 hours of placing them. Email us as soon as possible if you need to make changes.
Let’s Build Something Together
Are you a content creator, supplier, or business professional interested in working with us? We’re always open to collaboration. Visit our [Partnership] or [Affiliate Program] pages for more info, or contact us directly via email.
Thank you for choosing bfoz.shop.
We’re here to support you — before, during, and after your purchase.